Here’s when your pickup will take place
Our pickup window is from 9 a.m. to 6 p.m. to ensure the greatest number of pickups scheduled for that day are successful. While pick up windows may extend beyond 6 p.m., most pickups are completed before this time. Residential pickups tend to occur in the afternoon or early evening, whereas commercial pickups typically take place during normal business hours. Regardless, we do ask that your shipment be properly packaged, labeled and readily available for the entirety of the pickup window. Below are a handful of tips based on the type of location at which your pickup is scheduled.
Residential Pickups (From a house)
- Have errands to run or simply do not feel like waiting at home all day? Please be advised that you can leave your shipment(s) outside for the driver to collect. We recommend leaving the shipment(s) on your front porch next to your front door, at your discretion. A signature is not required upon pickup.
- If you plan to leave the shipment(s) at a location on your property other than the one above, you should leave a note on your front door. The carriers will NOT take instructions for garage or gate codes or keys under rugs. They are strictly prohibited from entering your residence.
Residential Pickups (From an apartment building or complex)
- If your pickup location is an apartment building or an apartment complex, we recommend leaving your shipments with the doorman, in the lobby, in the main office or the designated shipping and receiving area of your building.
- If your business location has a regular UPS or FedEx pickup, the same driver will more than likely be the one to collect your clubs or luggage. Please keep in mind that if your building has a mailroom, shipping area or general reception desk where carriers normally pick up, you will need to leave the shipment(s) there. Even if a suite number is specified on the order, the driver will typically go to the normal pickup area for a commercial location.
Don’t feel like waiting at home all day?
Don’t forget, you always have the option of dropping off your shipment(s) at a nearby carrier store. For more information on drop offs or to locate a store near you, please click the link below.
(link to article on “The Convenience of Dropping Off...I'm not sure how to link it to the one in Zendesk)